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First install getting errors

August 24, 2020, 9:46 am
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First error…
“Matomo requires either the mysqli extension or both the PDO and pdo_mysql extensions.”

It suggests…
" On a Windows server you can add the following lines to your php.ini:

extension=php_mysqli.dll extension=php_pdo.dll
extension=php_pdo_mysql.dll`
After making this change, restart your web server."

I did that and it still fails.
NOTE: I noticed the file “php_pdo.dll” does not exist in my php7.4.9

Second Error…
“The mbstring extension is required to handle multibyte characters in the User interface and API responses. Also, please check that mbstring.func_overload is set to “0” in php.ini.”

I confirmed the the setting “mbstring.func_overload is set to “0” in php.ini” is set to 0.

Any ideas?

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Session recording and heatmaps contain no data

August 24, 2020, 10:02 am
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Download report with curl

August 24, 2020, 4:31 pm
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Hi.

I want to download Event actions report with curl because I need to import that data into a database. If I download the report from Matomo web interface I get 20 records and it is OK.
Then I tried to download report with CURL from command line using the URL displayed with the option “Show Export URL” but curl only downloads 10 records.

The URL is:

http://localhost:800/matomo/index.php?date=2020-08-01,2020-08-24&expanded=1&filter_limit=-1&format=TSV&format_metrics=1&idSite=1&language=es&method=Events.getAction&module=API&period=range&segment=&token_auth=anonymous&translateColumnNames=1

In command line I run:

curl -o data.csv “http://localhost:800/matomo/index.php?date=2020-08-01,2020-08-24&expanded=1&filter_limit=-1&format=TSV&format_metrics=1&idSite=1&language=es&method=Events.getAction&module=API&period=range&segment=&token_auth=anonymous&translateColumnNames=1”

Is it possible to get the same results from web page download and from curl?

Does anyone ever downloaded reports with curl? . Is there any other option than web interface?

Thanks a lot.

Diego

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Set up a custom report shows link clicks for every page

August 25, 2020, 1:10 am
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I have created a custom report that shows link clicks for every page on our web site.

Dimensions:
Entry page URL
Event action

Metrics:
Visits

I have noticed that for example under our home page it shows clicks on links that is not on our home page but for another page deeper down in the structure. Do anyone know why? I thought it should only show link clicks that has happened on our home page if I choose to show the link clicks for our home page.![Skärmavbild 2020-08-25 kl. 10.08.24|690x431]

Skärmavbild 2020-08-25 kl. 10.09.36
Skärmavbild 2020-08-25 kl. 10.09.362880×1800 433 KB

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Einzelne Seiten vom Tracking ausschliessen

August 26, 2020, 12:22 am
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Ist es möglich - und wenn ja wo und wie - einzelne Seiten vom Tracking in Matomo komplett auszuschließen? Eine Opt-Out-Lösung ist dabei keine Option.

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Not detecting content which is at the bottom of the page even if checkOnScroll=true

August 26, 2020, 5:59 am
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Hi there,

I am using ‘trackVisibleContentImpressions’ to calculate reading time of users. But the tracker doesn’t track elements which you need to scroll to see. Even if checkOnScroll=true and timeIntervalInMs=750.

Website: http://development.limendo.com/

Here is my Script:

<!-- Matomo --><script  type="text/javascript">var _paq = window._paq = window._paq || [];
_paq.push(['trackPageView']);_paq.push(['trackVisibleContentImpressions', true, 750]);_paq.push(['enableLinkTracking']);_paq.push(['alwaysUseSendBeacon']);_paq.push(['setTrackerUrl', "\/\/development.limendo.com\/wp-content\/plugins\/matomo\/app\/matomo.php"]);_paq.push(['setSiteId', '1']);var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0];
g.type='text/javascript'; g.async=true; g.src="\/\/development.limendo.com\/wp-content\/uploads\/matomo\/matomo.js"; s.parentNode.insertBefore(g,s);</script><!-- End Matomo Code -->

Here is the Code i want to be tracked:

<a href="http://development.limendo.com/outside-screen-text-f1">
<div data-track-content="" data-content-name="Outside Screen Text 1" data-content-piece="Test" class="slide" style="background:#d1bd27;">
    Outside Screen Text 1
</div>
</a>
<a href="http://development.limendo.com/outside-screen-text-f2">
<div data-track-content="" data-content-name="Outside Screen Text 2" data-content-piece="Test" class="slide" style="background:#e1bd27;">
    Outside Screen Text 2
</div>
</a>
<a href="http://development.limendo.com/outside-screen-text-f3">
<div data-track-content="" data-content-name="Outside Screen Text 3" data-content-piece="Test" class="slide" style="background:#f1bd27;">
    Outside Screen Text 3
</div>
</a>

Thanks

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Displaying New User's Name

August 26, 2020, 9:48 am
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Within the Visits Overview, it’ll show how many visits in a given time and unique visits. What does unique visits mean? As well, within a given time frame, are we able to see how many first time users have visited and what their id is (currently tracking by username)? Thank you.

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Can't install Matomo, perhaps due to Ghost, Nginx, or fastcgi_pass/php-fpm

August 26, 2020, 1:46 pm
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Hi. I fell in love with the idea of having an open source alternative to Google Analytics, but I can’t materialize that dream because I can’t install Matomo.

I’m trying to do so in the same server as my Ghost blog. The blog is small, hosted at the free tier virtual machine that Amazon Web Services provides. There, I setup a machine with Ubuntu 18.04LTS, and have successfully made the website run with a valid SSL certificate. Broadly, that’s my situation.

Now, regarding Matomo, I figured that Nginx was a good bet because Ghost uses it. I think this also limits the memory and CPU usage of my measly machine. This is also why I have not used Docker or some other automatic installation app. Note that I’m aware I will need extra space in the future.

So what is the problem? I unzipped the Matomo files at /var/www/html, /var/www/, and my Ghost theme’s asset folder (which I guess wouldn’t be pertinent to you, but maybe), each in different attempts to get the Matomo installation website, and nothing. I get a 404 error.

I went step by step through the Nginx Matomo Github guide, and did everything except two steps. Those steps, I suspect, may be the issue.

Configuring PHP
The first step I couldn’t follow is configuring PHP. The Nginx Matomo Github guide says this step depends on my OS and PHP setup. Sure, but I don’t know the specific implications that having Ubuntu 18.04LTS, PHP 7.0.33, or Ghost 3.31.1has on the PHP configuration. The guide says I am probably using fastcgi_pass. Apparently, this requires php-fpm, which I didn’t have installed. This means Ghost, through Nginx, uses some other way to process PHP, right?

I tried to fix this by installing php-fpm and modifying the Nginx folders. The folder modifications were done following these steps*. Those steps, however were only half-done, because I was never able to create the elusive .sock file. It’s as if php-fpm really isn’t the way to go, given the usual Ghost and Nginx installation. What do you think? Given my Ghost and Nginx installation, how should I perform the PHP-configuration step?

The other step: restarting systemctl
This step may be a silly fix, or maybe it will lead me to another rabbit hole, just like the PHP configuration step. The thing is, it so happens that I cannot do the sudo systemctl restart command. My console tells me there are too few arguments. My guess is this isn’t as important as the above step. But I may be wrong.

It may be pertinent to say that my website used to work well up to a couple of minutes ago, when I was tinkering with the Nginx and php-fpm files. When I come back to this, I’ll try to first get my blog back on its own (perhaps having to do a clean install…) before tinkering further with Nginx, Ghost, and Matomo.

*Please note that by this point I had already modified the matomo.conf files as per the Nginx Matomo Github guide up to the PHP step, of course excluding the PHP step.

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Restore/DR process - broken homepage links

August 26, 2020, 6:22 pm
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Hi all,

I am writing up some documentation for our team on a restore process for matomo 3.9.1 that we use to test UX changes along with some stats tracking.

After following the steps in the backup/restore guide https://matomo.org/faq/how-to-install/faq_138/ I found some parts of the page aren’t getting rendered as links: image

Has anyone seen this before?

Also the backup and restore process took quite a while (the DB was about 10GB in size) I wondered if anyone else had a recommended DR plan for their installs (due to how our product loads it is required to be self-hosted)

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Drill down/show content of "Others" in Transitions module

August 27, 2020, 1:02 am
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This modul shows very interesting details about behavior of the users. But a very big part is always grouped by “Others”. Is there a possibility to look into this? I tried also the API, but got the same result.

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Matomo Setup Wizard Issues

August 27, 2020, 12:40 pm
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Hello! This is my first shot at installing Matomo on a fresh FreeBSD server. After getting past a whole host of install issues (probably due to my lack of PHP experience more than anything) I can’t seem to get through the setup “wizard”. I get the Matomo setup page and I start clicking through until I get to the Add Superuser step. When I put in my superuser information and click next it redirects me to back to the first page. None of the Nginx logs show any errors. The URL looks like this example.com/index.php?action=setupSuperUser&clientProtocol=https&module=Installation&deleteTables=1 however still shows the welcome page. I did see a 500 error in the console log on Chrome but I’m not sure if that’s related or not. I’m really not sure where to go from here so any help would be really appreciated, Thanks!

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Large number display problem in app

August 28, 2020, 2:50 am
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Load Balanced Upgrade Best Practices

August 28, 2020, 8:16 am
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Hi Everyone,

We have a bit of a (overly) complex setup. We have 3 load balanced Matomo web front end servers for tracking requests that are feeding into Redis. We also have 1 Matomo Web server for running reports and viewing data, and 1 more Matomo server for performing the report archiving. All 5 servers are pointing to 1 database.

The question is, what is the recommended best practice for upgrading this setup to a new version of Matomo? Right now our process is to download and package the upgrade separately, and then copy it to all the servers manually. But that’s very inefficient and I’m concerned we either miss some aspect of the upgrade (on the DB, for instance) or overwrite something we don’t want to. We tried logging in to each server and using the built in Upgrade functionality, but after the first server was upgraded we received the DB/Web mismatch error on subsequent servers.

So what is the recommended approach? How have others handled this?

Thanks a lot.

-Igor

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How to tell the heatmap to stop collecting data/screenshots after new content loaded via AJAX?

August 28, 2020, 7:32 pm
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Hi everyone,

We are trying to get a heatmap of our homepage, but are running into a snag with getting a good screenshot. (And I am wondering if this problem is affecting our heat map data, too.)

We have a search bar on our homepage, and when the user presses “enter,” the search results are loaded via AJAX into the page, and the URL in the address bar is changed to something like http://mywebsite.com/search-results/?k=keyword. It is meant to look like we have loaded a new page, but without triggering a whole reload.

So unfortunately, this means we keep getting screenshots of a search results page instead of the homepage. (I am wondering if this also means we’re getting heatmap data from the search results page.)

Any ideas on how to make sure the heatmap tool knows to stop collecting data/screenshots after the search results have been loaded & the URL has been changed? Would rather not convert it to a reload and lose the current speed of the search results.

Thanks for the help as always!

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Recurring visitors with 0 reading time and 100% bounce rate

August 30, 2020, 8:19 am
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How could I use Matomo to track search facets, filters and result impressions?

August 30, 2020, 8:52 am
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Hi guys,

I’m interested in using Matomo, but I’m wondering if it would be a good fit for the following. I am working on a site which features a large search database. You can see it in action here: https://www.thewatchpages.com/watches/all/ It’s actually using WordPress. Each watch is of the ‘watch’ post type and each watch can be linked to multiple taxonomy terms. For example, we have a ‘brand’ taxonomy in which a watch may be linked to the ‘Rolex’ brand term. The same applies for all other search facets search as gender, style, size, case material etc. etc.

We need to track the below:

  • How many times users have searched for terms, i.e. how many times for a ‘Rolex’ watch or a ‘Blue dial’ watch, or a combination of search term queries.
  • How many results are returned for each query.
  • Each search result should also track result impressions with each impression being linked to a search and whether or not the impression was clicked on by the user.

What we want to do is track this search data to be able to provide a custom dashboard to analyse this data. The way I see it is that we need to track search sessions and individual searches. An individual search would basically be everytime the user changes a filter and hits the ‘apply’ button (basically every time the database is queried), each of these individual searches would be linked to a search session so we can collate their searches in to one when needed.

I’d appreciate it if anyone could suggest how this could (if possible) be done using Matomo. Any suggestions on how I could improve this are greatly appreciated too. I’ve created a simple ER diagram to suggest how the data model could work.

Looking forward to hearing your thoughts.

Many thanks,
Aaron

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Numbers differ -> report: Acquisition -> All Channels -> Campaigns vs. report: Acquisition -> Campaigns?

August 31, 2020, 3:03 am
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Hello, the numbers in the two reports Acquisition -> All Channels -> Campaigns versus Acquisition -> Campaigns differ for a website I supervise. I expect the numbers in both reports to be the same for a given campaign (period & segment are identical, of course). But they are not.

The campaign uses a specific term exclusively in its Campaign Name. No other campaign uses this term in any other parameter

  1. Acquisition -> All Channels -> Campaigns gives me 413 as the number of visits to a campaign.

  2. Acquisition -> Campaigns -> Campaign Name gives me the number 390 as the number of visits for the same campaign.

How can the numbers differ then? As I understand it, both reports use the same data basis. Or not? Is it a bug or my personal operational blindness?

Thanks for the clarification!

Screenshot see comments, since the forum allows me to upload only 1 foto…

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WP-Matomo "Connection timed out after 5000 milliseconds" / Auto hébergement

August 31, 2020, 8:18 am
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Bonjour,

J’ai essayé ajd d’installer WP-Matomo sur le site de mon association sans succès… Cela provoque l’erreur suivante :

WP-Matomo 1.0.22 n’a pu se connecter à Matomo en utilisant votre configuration. L’erreur suivante s’est produite pendant la connexion :
Connection timed out after 5000 milliseconds

Matomo est bien lancé sur l’autre serveur, je ne comprend pas trop d’où vient le problème (j’avais déjà configuré des Matomo avant qui fonctionnait).

WP-Matomo est en version 1.0.22, Wordpress en 4.9.15 (oui c’est… pas très à jour malheureusement) et l’instance Matomo externe en 3.14.0.

J’aimerai savoir si des personnes ont déjà eu un pb similaire, et quelles sont les principales causes de ce bug ?

Merci d’avance

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Errore: Matomo è già installato. Original error was "Mysqli prepare error: Table '...". Torna indietro a Matomo

September 1, 2020, 12:53 am
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Buongiorno a tutti.
Non riesco più ad accedere a Matomo. Quando entro nella mia pagina login compare questo messaggio di errore:

Errore: Matomo è già installato. Original error was “Mysqli prepare error: Table '…”.
Torna indietro a Matomo. (link che non mi porta da nessuna parte).

Come posso fare per risolvere questa situazione?
C’è possibilità di ripristinare tutto senza perdere i dati degli ultimi anni

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Visitor Generator plugin, add visits from real logs

September 1, 2020, 7:03 am
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Hello Team !

I’m trying to add some new visits to my differents sites using the Visitor Generator plugin, I tried with fake datas but I need datas based on reals visits.

I found this solution :

./console visitorgenerator:generate-visits --idsite=1 --no-fake

In my log file : C:\inetpub\wwwroot\Matomo\tmp\logs\matomo.log the logs are very different than datas in C:\inetpub\wwwroot\Matomo\plugins\VisitorGenerator\data. (I tried to put matomo logs in this folder and run --no-fake but it doesn’t generate any visit)

So I really need your help :smiley:

Thanks in advance

Ben

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