@pestevao wrote:
Hello,
I didn’t received any email from piwik forum by some time and seems to me a little strange as I used to received some by day. In order to check why I try make login. Forgot my password andmade many attemps to recover it by the link near login form and never received any email. More strange even.
As I have access to our mail access logs I try to check the reason why the emails doesn’t arrive to my inbox. The reason is that your SPF record is wrong:
spf-reject: HELO(mailhost.discoursehosting.com) from 37.34.62.4. MAILFROM:piwik+verp-938f27673601025de955f5095a73fa7d@discoursemail.com
Investigate further and in for exemple https://vamsoft.com/support/tools/spf-policy-tester with 37.34.62.4 and piwik@discoursemail.com in IP and sender it gave a softfail which some server may pass but ours because of intensive SPAM is blocking.
I think you must correct this because some other user may experience this issue. In the past - don’t know how many ago - it used to work fine and I remenber to receive your emails with xxx@forum.piwik.org if I remenber it right.
Maybe something in your hosting company or configurations have changed…
Greetings,
Pedro
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