Need help with Matomo white label
In regards to white labeling matomo, I’m interested to know the following: 1 - Can I remove access to the plugin marketplace completely to the users? 2 - Can I limit how many websites they can create...
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Using URL Parameter for trigger
I want to save a URL parameter so that I can use it later as a trigger. In the debugger, the content “W3” is displayed, but I cannot access it through the trigger. The value also cannot be output in a...
View ArticleA/B testing plugin ERROR
Good afternoon! We have Matomo deployed, we have installed the A/B testing plugin. We have encountered the following problem: When creating a test, an error occurs: “Key “forward_all_query_params” for...
View ArticleMatomo Stress test
Hello, Iam currently setting up a matomo on premise solution for my company. Everything seems to be running smoothly, but before we put it into production we have to stress test everything. We are...
View ArticleDifficulté pour installer matomo sur mon serveur OVH
Bonjour !! Je découvre Matomo, et essai de l’installer sur mon serveur ovh, pour un site hugo heberger chez netlify. J’ai créer sur mon hebergeur ovh un sous domaine: matomo . mondomaine . fr , j’ai...
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"The unserialization has failed! - in plugin Actions."">E-Commerce > Sales >"The unserialization has failed! - in plugin Actions."&...
Hello, I need support with Matomo. After migrating my server, I started receiving the error message “The unserialization has failed! - in plugin Actions” when trying to view the entire month’s data in...
View ArticleDifficult for install matomo on my OVH serveur
Hello !! I send in english my post send yesterday in french category. Perhaps in english I have faster answer … I discover Matomo, and try to install it on my OVH server, for a Hugo hosting site at...
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Reduce size of archive tables BLOB: use proper PHP ini 'serialize_precision=-1'
If the archive table size is huge, check the PHP ini setting serialize_precision. This defaults to serialize_precision=-1 since PHP 7.1 - and should not be changed. If changed the BLOBs in the archive...
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Matomo 5.3.1: Display looks strange
Matomo is missing all graphical elements in the browser. It looks like the CSS and/or graphics are not loaded. Only some plain text is left. It worked already until my Linux distribution (Debian...
View ArticleHeatmaps & Sessions Recordings
I have purchased and installed the Matomo Heatmaps and Sessions license, and I have configured everything correctly. The system check confirms that everything is set up properly, and the URL appears...
View ArticleMigration Onprem -> Cloud
When migration from OnPrem with custom domain to bussiness subscription in matomo cloud, i will need to update tracking URL’s. If i do a database dump and upload as described in...
View ArticleBedingungen in Segmentierung in V5 fehlerhaft?
Bei der Segmentierung von Daten habe ich zwischen der Version 3 und der Version 5 teilweise erhebliche Unterschiede. Damit ich das Problem lösen kann habe ich folgende Verständnisfrage: Vorgehen: ich...
View ArticleIn Mysqli.php line 375: No such file or directory
Hi all, Has anyone else had this email alert since updating to 5.3.1? Email subject: php /var/www/matomo/console core:archive --url=[domain] >> /var/log/matomo.log In Mysqli.php line 375: No...
View ArticleCaptcha blocking reporting
Hi all, im new to the forum and have recently been tasked with installing Matomo on our portal website. Our website hosts forms and therefore some pages are hidden behind Captcha to avoid bots...
View ArticleDifferent Visits/Visitors mixed in one Sessions
Hello everyone, we have Matomo running on a dev instance. We have created a segment for our developers, who all work on localhost:4200 and have also deployed the container there. In addition, the...
View ArticleEnd date for the Google Analytics Importer plugin
Hi I’m planning the migration of multiple websites from Google Analytics to Matomo. I understand that when you start the migration with the plugin the site is created and I’ll be able to start...
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problem in klaro integration guide
Hi, I found a problem in the Klaro integration guide: Analytics Platform - Matomo Using Klaro Consent Manager CMP with Matomo - How to - Matomo Analytics Platform Est. reading time: 5 minutes Even...
View ArticleUsing Heatmap plugin with Shopify
Hey, we use Matomo on our own hardware and have started to evaluate Heatmap plugin. This is our config: Matomo version: 5.3.1 MySQL version: 11.7.2-MariaDB-ubu2404 PHP version: 8.3.19 We have started...
View ArticleI have to express my love for Matomo
I don’t even know where to start expressing my love for Matomo. Since the first day I installed it I was enlightened. Coming from Google Analytics, that dark, sinister, complex platform, it was a...
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Conversion import in google ads - Invalid credentials
Hello https://matomo.org/faq/reports/how-to-set-up-conversion-import-in-google-ads/ At step 16 it says " Enter any arbitrary values for the Username and Password as these fields are not validated."...
View ArticleMatomo taking ages to load up
Good morning. I have had this problem for 2 days now. When I try to access the dashboard it takes ages (almost 30 seconds or sometimes even more) to load up. When going to the marketplace after...
View ArticleInstallation issue after the first upload
Hi, I have uploaded all the matomo files to my_site/analytics and nothing happens when I navigate to this URL… (error 500) 1 post - 1 participant Read full topic
View ArticleTracking multiple UTMs for a single visitor
So let’s say if someone clicks on facebook ad 1, visits my website but doesn’t buy. Then he sees a google ad 3 and clicks on it, visits doesnt’ buy. Then he sees Facebook ad 9 visits and buys. Can I...
View ArticleProduct view event causes a page view of a product to be counted twice
So I want to track a product view event: // Push Product View Data to Matomo - Populate parameters dynamically _paq.push(['setEcommerceView', "0123456789", // (Required) productSKU "Ecommerce...
View ArticleSum of two mutually exclusive custom dimensions do not equal total number of...
Hello! Our goal is to have separate views, preferably using segments, for visits from regular browsers and visits from our app. The app is basically a shell around the website, but can be separated...
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Discrepancy in Site Search stats and Pages stats for Search terms
Hello. I noticed that there is a discrepancy between the search counts on Pages stats and Site Search stats. Can someone explain why there is this large discrepancy in these stats. Do I need to tune...
View ArticleWhat to use for Geolocation? dbip, MaxMind, IP2Location?
Hello, are there any advantages/disadvantages of the different geolocation service providers? Are some more accurate than others? Of course, each provider claims to be the best. I tried googling, but...
View ArticleHeatmap does not capture screenshots
Hi, Heatmap does not capture screenshots when it goes through CloudFront, even though the number of samples increases. The following message is displayed. There have been 4 samples recorded so far....
View ArticleImplementation of Matomo email functionality
Hi, We are building Matomo on Amazon ECS. We were planning to use Amazon SES for sending emails, but the target environment prohibits the creation of SMTP users, so we are unable to create the SMTP...
View ArticleMatomo being unreachable causes timeout on iOS webview
We’re using a self hosted Matomo install running in Azure cloud, and are using the default JavaScript tracking code provided by Matomo (example below). When our Azure instance became unreachable due...
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